Return & Exchange Policy
We want you to wear your BENOÎT watch with complete confidence. We offer a 30-day return window starting from the day your package is delivered.
- Condition Requirement: To be eligible for a return or exchange, the watch must be completely unworn, unaltered, with all protective plastics intact, and in its original premium packaging.
- Exchanges (Free): If you would like to exchange your timepiece for a different collection or model, we will provide a complimentary pre-paid return shipping label. We will replace your product if they are defective or damaged. If you received a damaged or defective product, please send us an email at customersupport@benoitwatch.com within 2 business days of receiving your product. Once the email is sent, we will respond to your request with the instruction within 3 business days. We will cover all return shipping costs.
- Refunds (Customer-Paid Return): If you change your mind and reqest a full refund to your original payment method, the customer is responsible for the cost of return shipping. Original shipping fees (if Express was selected) are non-refundable.
Returns FAQ
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What is your return policy?
We want you to love your timepiece. We offer a 30-day return window from the date of delivery for any unworn watches in their original packaging. -
How do I start a return?
Simply contact our support team at customersupport@benoitwatch.com. Please note that customers are responsible for return shipping costs unless the item arrived damaged. -
Is there a product warranty?
Yes. Every Blessed watch is backed by a 2-year limited warranty covering any internal manufacturing or movement defects.